Purchasing help
Clear steps. Confident purchasing.
Answers about account approval, by-the-box ordering, freight, payment and your orders.
How do I see prices and place an order?
Apply for an account and verify your email. Once approved, sign in to the customer portal to view applicable prices and order by the box. Visitors and accounts awaiting approval can browse the public catalog, but cannot see member pricing.
What is the minimum order?
Order in whole boxes, with a minimum of one box. Bulk products show weight and price per box; packaged products show weight per bag, bags per box and price per box. Check the current product specifications when ordering.
Can I combine bulk and packaged products at checkout?
Bulk and packaged products are ordered separately, with their own carts and orders. Review the products, box quantities and shipping address for each order before submitting.
Do product prices include shipping and tax?
No. The product subtotal is not the final amount to pay. Shipping / freight and applicable taxes are confirmed separately by the administrator. Wait for the final charges to be confirmed, then follow the official payment instructions on your order.
Does sending a payment automatically release my order?
Current order payment instructions support ACH or Wire transfers. After paying, contact the administrator using the contact details on the order to confirm receipt. Starting a transfer does not automatically mark the order Paid.
How do I change or cancel a submitted order?
Contact the administrator with your order number and requested changes. Customers cannot delete submitted orders; changes or cancellations are handled by the administrator.
Will a new shipping address change my past orders?
No. When a new order is successfully submitted, its latest shipping address becomes the default for future orders. Each past order keeps the address confirmed for that order, independently of later changes to your default.
What if I need help with specifications or purchasing?
Contact the administrator with the product number, box quantities and delivery needs. Confirm any outstanding product specifications, availability and freight charges with the administrator.